Accessibility

We're committed to making Primzy accessible to everyone, ensuring all users can find and book beauty services with ease.

Our Commitment to Accessibility

At Primzy, we believe that beauty services should be accessible to everyone, regardless of ability. We are committed to providing an inclusive digital experience that empowers all users to find, book, and enjoy beauty services.

Our accessibility efforts are guided by the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards, and we continuously work to improve the accessibility of our platform.

Accessibility Features

  • Keyboard Navigation — Full keyboard navigation support with logical tab order and visible focus indicators.
  • Screen Reader Support — Semantic HTML and ARIA labels for compatibility with assistive technologies.
  • Visual Accessibility — High contrast colors, scalable text, and clear visual hierarchy throughout the platform.
  • Audio Accessibility — Visual notifications and alternative text for audio content and alerts.
  • Motor Accessibility — Large click targets, generous spacing, and support for various input methods.
  • Responsive Design — Optimized experience across devices with support for zoom up to 200%.

WCAG 2.1 Compliance

Our platform strives to meet WCAG 2.1 Level AA standards across four main principles:

1. Perceivable

  • Alternative text for images and icons
  • Color contrast ratios meeting AA standards (4.5:1 for normal text)
  • Resizable text up to 200% without loss of functionality
  • Captions and transcripts for video content

2. Operable

  • All functionality accessible via keyboard
  • No content that causes seizures or physical reactions
  • Users have enough time to read and use content
  • Clear navigation and page structure

3. Understandable

  • Clear and simple language
  • Consistent navigation and layout
  • Input assistance and error identification
  • Predictable functionality

4. Robust

  • Compatible with assistive technologies
  • Valid, semantic HTML markup
  • Progressive enhancement principles
  • Cross-browser compatibility

Assistive Technology Support

Primzy has been tested with and supports various assistive technologies:

Screen Readers

  • NVDA (Windows)
  • JAWS (Windows)
  • VoiceOver (macOS/iOS)
  • TalkBack (Android)

Browser Compatibility

  • Chrome (latest 2 versions)
  • Firefox (latest 2 versions)
  • Safari (latest 2 versions)
  • Edge (latest 2 versions)

Mobile Accessibility

Our mobile experience includes support for iOS VoiceOver, Android TalkBack, and Switch Control for users with motor impairments.

Accessibility in Beauty Services

Beyond digital accessibility, we're committed to promoting inclusive beauty services:

Professional Features

  • Accessibility tags for services (wheelchair accessible locations, etc.)
  • Special accommodations information in professional profiles
  • Sensory-friendly service options
  • Clear communication tools for different needs

Client Support

  • Detailed service descriptions and location accessibility info
  • Ability to communicate specific needs before booking
  • Support for service animals and caregivers

Ongoing Improvements

Accessibility is an ongoing commitment. We regularly:

  • Conduct accessibility audits and user testing
  • Gather feedback from users with disabilities
  • Train our development team on accessibility best practices
  • Update our platform based on evolving standards and user needs
  • Partner with accessibility organizations and advocates

Feedback and Support

We value your feedback on accessibility. If you encounter any barriers while using Primzy or have suggestions for improvement, please let us know.

How to Contact Us

  • Use our Help Center for general accessibility questions
  • Contact our support team through the platform
  • Report accessibility issues directly to our development team

We aim to respond to accessibility feedback within 2 business days and will work to address any identified barriers as quickly as possible.

Visit Help Center

Legal Information

This accessibility statement was prepared in accordance with applicable accessibility laws and standards. We are committed to ensuring compliance with the Americans with Disabilities Act (ADA) and other relevant legislation.

This accessibility statement was last updated on March 8, 2026.