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Getting Started

New to Primzy? Start here for account setup and basic navigation.

How do I create a Primzy account?

Creating a Primzy account is simple! Click 'Sign Up' and choose whether you're a client looking for beauty services or a professional offering services. Fill out the required information and verify your email to get started.

How do I find beauty professionals in my area?

Use our search feature on the homepage to enter your location and preferred service. You can filter by service type, price range, availability, and ratings to find the perfect match.

What services are available on Primzy?

Primzy connects you with professionals offering: hair services (styling, cutting, coloring); nail services and nail art; makeup application; lash and brow services; spray tanning; skincare and spa treatments; threading; barbering and grooming; and bridal/event services. Service availability varies by location and professional offering.

How do I navigate the Primzy platform?

The platform is designed to be intuitive. Use the main navigation to browse services, access your bookings, view messages, and manage your profile. The search bar helps you quickly find what you need.

What are Glow Points?

Glow Points is our loyalty cashback program. You earn 1% of Primzy's platform commission as glow points when you complete appointments. 1 point = 1 cent. Points can be redeemed on future bookings up to 20% of the booking total. Points reset every 6 months (January 1 and July 1).

Booking & Scheduling

Everything about booking appointments and managing your schedule.

How do I book an appointment?

Browse professionals or services, select your preferred professional, choose an available time slot, and complete your booking with secure payment. You'll receive instant confirmation and reminders. A deposit (typically 30% of the service price) is collected at booking, with the remaining balance due after service completion.

How does the check-in process work on appointment day?

On appointment day, both you and your professional check in when you arrive by tapping "I'm Here" in the app. Check-ins are location-based and some locations may have QR codes for confirmation. This protects both parties and ensures accurate service tracking. Your professional starts the service timer after check-in.

What happens if someone is running late or doesn't show up?

There's typically a 15-minute grace period. If a client no-shows after the grace period, the deposit may be forfeited. If a professional no-shows, the client receives a full refund. Always communicate with your professional through the app if running late.

Can I reschedule or cancel my appointment?

Yes! Cancel 24+ hours in advance for full deposit refund (minus a small processing fee up to $0.50). Cancellations within 24 hours or no-shows may result in deposit forfeiture. Contact your professional through in-app messaging to discuss rescheduling options.

What if my professional needs to reschedule?

If a professional needs to reschedule, your deposit is always protected. You can accept the new time (deposit rolls over) or decline and receive a full refund. You're never penalized for professional-initiated changes.

Can I book multiple services at once?

Yes! You can book multiple services with the same professional or create group bookings for events like bridal parties. Professionals with team members can coordinate multi-service appointments across their staff.

What are last-minute or rush bookings?

Some professionals offer last-minute booking slots (typically within 2-4 hours). These may have rush pricing with a multiplier applied to the base service price. Check professional profiles to see if they accept last-minute bookings.

Payments & Pricing

Payment methods, pricing, deposits, and refund policies.

How does pricing work on Primzy?

All prices are displayed clearly before booking. You'll see the service cost, applicable taxes, and total amount upfront. Primzy charges a 15% platform commission only on the first direct Primzy booking with each professional. Bookings that come through a professional's shared profile link are commission-free, and repeat bookings remain 0% commission (professional keeps 100%). Commission is calculated on base service only—taxes, fees, and tips are excluded. Primzy takes no commission on tips; the card processing fee for the tip is deducted from it before payout.

What payment methods do you accept?

We accept all major credit cards, debit cards, Apple Pay, Google Pay, and Stripe Link. All transactions are secured and processed through Stripe, a PCI-compliant payment processor trusted globally.

When am I charged for my appointment?

A 30% deposit is charged when you confirm your booking. The remaining 70% is charged after your service is completed. Both payments must be captured before you earn Glow Points.

What's your refund policy?

Cancel 24+ hours before your appointment for full deposit refund (minus a processing fee of up to $0.50). Cancellations within 24 hours or no-shows may result in deposit forfeiture to compensate the professional for blocked time. Tips are never refundable — a tip goes 100% to your professional, so it is excluded from any refund.

How do Glow Points work for savings?

Earn glow points based on Primzy's commission when bookings are completed. Points are earned when a booking includes Primzy commission, such as a standard first direct booking with a professional. Commission-free bookings, including repeat visits and bookings made through a professional's shared profile link, do not earn glow points. Redeem points for up to 20% off future bookings. Points reset every 6 months. 1 point = 1 cent.

Are tips refundable?

No. A tip is paid directly to your professional and goes to them in full, so it is excluded from the refundable amount on every booking. If a booking is cancelled or refunded — by you, by your professional, or by Primzy — the refund covers the service, taxes, and fees that apply, but never the tip. If you added a tip by mistake, message your professional directly; returning it is their decision.

Can I tip my professional?

Yes! You can add a tip during checkout or after service completion. Primzy takes no commission on tips, and they are processed securely through the platform. Because a tip is paid straight to your professional, it is not refundable — if a booking is later refunded, the refund covers the service amount only.

Account & Profile

Account settings, profile management, and preferences.

How do I update my profile information?

Go to your account settings to update personal information, preferences, profile picture, and contact details. Professionals can also customize their portfolio theme, fonts, layout, and bio from their profile settings.

Can I change my email or password?

Yes! Access account security settings to update your email address or change your password. Verify changes through email confirmation for security. All active sessions will remain logged in unless you manually log out.

How do I manage my notifications?

Customize your notification preferences in account settings. Choose between email, SMS, in-app, and push notifications for booking confirmations, reminders (24h, 2h), promotional updates, and more. New messages always show up in-app and via push notification — we never send an email or text for an individual message.

Can I delete my account?

Yes, you can delete your account through account settings. Note that this action is permanent and will remove all your booking history, saved preferences, Glow Points balance, and portfolio content (for professionals).

How do I save inspiration and create boards?

You can create inspiration boards (collections) and pin portfolio items, services, or beauty board looks to them. Boards can be private or public with a shareable link. Use boards to plan your look or save favorite professionals.

Policies & Legal

Terms, policies, guidelines, and legal information.

What's your cancellation policy?

Grace Period: Cancel within 15 minutes of creating your booking for a full deposit refund, regardless of appointment timing. Standard Policy: Cancel 24+ hours before your appointment for full deposit refund. Cancellations within 24 hours of the appointment (after grace period) may result in deposit forfeiture to compensate the professional. Primzy absorbs all processing fees for 100% refunds. Tips are excluded from all refunds and stay with the professional. This policy is platform-wide and applies to all bookings.

Can I leave reviews for professionals?

Yes! We encourage honest reviews after your appointment. Reviews help other clients and provide valuable feedback to professionals. Be respectful, constructive, and accurate. Professionals can also leave reviews for clients. Reviews are monitored for inappropriate content.

What if I'm not satisfied with my service?

IMPORTANT: Primzy operates a 'no disputes policy.' All service quality concerns must be resolved directly between you and your professional. Primzy does not participate in, mediate, arbitrate, or resolve disputes regarding service quality or outcomes. Use in-platform messaging to communicate concerns. Refunds are at the professional's discretion and follow our cancellation policy, and never include tips. For payment processing disputes, contact your payment provider directly.

Are there any age restrictions?

Clients must be 18+ to book independently, or 13-17 with parental consent. Some services may have additional age requirements for safety reasons. Professionals must be 18+ and are responsible for meeting any legal or professional requirements for the services they offer.

What are the platform guidelines?

All users must follow our community guidelines including respectful communication, accurate information sharing, compliance with booking policies, authentic portfolio content (no stock images), and honest representation of qualifications. Violations may result in warnings, strikes, or account suspension.

Professional Tools

Tools and features for beauty professionals including subscriptions, analytics, and team management.

What subscription plans are available for professionals?

All professionals subscribe to the Primzy Pro Plan ($40/month) which includes all platform features: booking management, client messaging, analytics, marketing tools, and market research. Running a team? Salon Mode raises the base to $60/month and adds paid employee seats at $5/month each. New pros get a 1-month free trial with no credit card required at signup. Commission is 15% on a client's first direct Primzy booking with you. Repeat bookings and bookings made through your shared profile link are commission-free.

How do I manage my team or employees?

All professionals can manage team members through the Employee Management feature in your dashboard. Invite team members via email, assign them to services, manage their schedules, and coordinate bookings across your team.

Can professionals write blog posts?

Yes! Professionals can create blog posts to showcase expertise, share tips, and attract clients. Posts support rich formatting, images, SEO optimization, and scheduled publishing. Posts must be approved by our team before going live. Analytics track views, engagement, and conversions.

How do professionals get paid?

Professionals receive 85% of first bookings and 100% of repeat bookings with each client via Stripe Connect. Payouts are processed automatically once the client pays the remaining 70% balance after service completion—no manual confirmation needed. You must complete Stripe onboarding (identity verification and bank account connection) before receiving payouts. Primzy takes no commission on tips—only the card processing fee for the tip itself is deducted before payout. Tips are never clawed back by a refund: refunding a booking returns the service amount only, and the tip stays with you.

What analytics are available to professionals?

All professionals on the Pro Subscription ($40/month with a 1-month free trial) get comprehensive analytics: profile and content view tracking, revenue and payout analytics, client retention and lifetime value metrics, conversion tracking from beauty boards/blogs/portfolio to bookings, and local market research. The dashboard shows real-time data with customizable date ranges.

Still Need Help?

Our dedicated support team is here to help you with any questions or concerns about your Primzy experience.

Email Support: support@primzybeauty.com. We typically respond within 24 hours.

Emergency or Safety Concerns

If you have an emergency or immediate safety concern during a service, please contact local emergency services (911).