PRIMZY POLICY SUITE

Last Updated: July 2026

This document contains the complete and unified legal agreements governing the Primzy platform. Clicking the acceptance box or checking the verification toggle binds the user simultaneously to all four distinct policies contained within this master document:

• Part 1: Terms of Service (TOS)

• Part 2: Privacy Policy

• Part 3: Standardized Cancellation & No-Show Policy

• Part 4: Professional Community Guidelines

Part 1: Terms of Service

1. Platform Overview

Primzy is a technology platform that connects clients with independent beauty professionals ("Beauty Pros") for booking beauty services. The Platform enables browsing and discovery, appointment scheduling, payment processing, and user communication. Primzy is not a provider of beauty services and is not a party to any agreement executed between clients and Beauty Pros.

No Guarantee of Career Outcomes or Earnings

Primzy provides educational content, community resources, mentorship connections, beauty school partnership referrals, and promotional grants (including the Booked Out Beauty Lab and the Founding Grant program described in Section 8) to support a Beauty Pro’s professional development. This content is provided for general informational and educational purposes only.

Primzy makes no representation, warranty, or guarantee—express or implied—that any Beauty Pro will achieve any particular level of bookings, revenue, income, client volume, or business growth from using the Platform, participating in any Primzy program, or applying any strategy, technique, or advice shared through Primzy’s content, community, or educational materials. Any success stories, testimonials, income figures, or case studies referenced by Primzy are illustrative of individual results only, are not typical, and are not a promise or projection of future performance. A Beauty Pro’s results depend on factors outside Primzy’s control, including the Beauty Pro’s own skill, effort, pricing, market, and client relationships.

2. Independent Professionals & National Status

All Beauty Pros are independent contractors and are not employees, agents, or partners of Primzy. Primzy does not control, supervise, or guarantee the quality, safety, or legality of services, the conduct or performance of Beauty Pros, or the accuracy of information provided by users.

All services are provided directly by Beauty Pros. Beauty Pros retain absolute sole discretion over their schedules, pricing, service techniques, location of operations, and client selections. This relationship constitutes a business-to-business agreement across all applicable state and federal independent contractor classification standards.

Disclaimer of Ostensible Agency

Beauty Pros agree to maintain their status as independent entities and are strictly prohibited from representing themselves as employees, agents, or franchises of Primzy within their physical workspaces, personal workspaces, or marketing materials. Clients explicitly acknowledge that booking a service via the Platform does not establish an agency relationship between Primzy and the selected professional.

3. Licensing & Verification Disclaimer

Primzy may require Beauty Pros to submit licenses, certifications, or other credentials to offer certain services according to their respective state regulatory boards. Primzy may perform limited, point-in-time verification checks, but does not guarantee accuracy or completeness, does not guarantee ongoing validity, and does not endorse or certify any professional.

Beauty Pros are solely responsible for maintaining valid state licenses and complying with all applicable state and municipal health, safety, and operational laws. Clients are responsible for independently verifying a professional's qualifications before booking.

4. User Accounts, Eligibility & Consent Records

To use certain features, you must create an account. You agree to provide accurate and current information, maintain the security of your account, and be responsible for all activity under your account.

Age Eligibility

You must be at least 18 years of age, or the age of legal majority in your specific state of residence, to create an account or book services on the Platform. If you are booking a service for a minor, you represent that you are the parent or legal guardian and assume all liability for the booking.

Individual Account Limits

Accounts registered by Beauty Pros are intended strictly for individual use by a single service provider. Sharing account credentials, allowing unregistered staff members to fulfill appointments under a single profile, or operating a multi-chair salon through an individual account is strictly prohibited and constitutes a material breach of these Terms which may result in immediate account termination.

Consent Tracking & Retention

In compliance with the federal Restore Online Shoppers’ Confidence Act (ROSCA) and state-specific data protection laws, Primzy tracks and logs your express affirmative consent to these Terms and associated billing policies at the precise time of registration. Primzy will safely retain immutable electronic records of such user consent for a minimum of three (3) years or one (1) year post-termination of the user account, whichever is longer.

Electronic Signatures & Communications

By checking the acceptance box or verification toggle, you are electronically signing these Terms and consenting to receive notices, disclosures, and communications from Primzy electronically. You agree that your electronic acceptance is legally binding and enforceable to the same extent as a handwritten signature under the federal Electronic Signatures in Global and National Commerce Act (E-SIGN Act) and applicable state versions of the Uniform Electronic Transactions Act (UETA), regardless of your state of residence.

Export Control & Sanctions Compliance

You represent that you are not located in, or a resident or national of, any country subject to a U.S. government embargo, and that you are not listed on any U.S. government list of prohibited or restricted parties, including the U.S. Treasury Department’s Specially Designated Nationals list. You agree not to use the Platform if these representations are untrue, and Primzy may suspend or terminate access as needed to comply with U.S. export control and sanctions laws.

5. Bookings, Payments & Financial Infrastructure

Clients may book services through the Platform. By booking, you agree to pay all applicable fees, taxes, and charges, and comply with booking terms and policies.

No Exclusivity Requirement

Beauty Pros and clients are not required to route every appointment, communication, or payment through the Platform, and Primzy does not require exclusive use of Primzy as a condition of maintaining an account. A Beauty Pro is free to conduct business with clients outside the Platform, including through other booking tools or in person, except to the extent the fee circumvention provisions below apply to a client sourced through Primzy’s marketplace discovery features.

Marketplace vs. Direct Link Lead Attribution Framework

Primzy operates on a dual-track fee structure based on how a client is introduced to a Beauty Pro:

• Primzy-Generated Bookings (The Sourcing Standard): Primzy will deduct a 15% platform commission fee from the total service amount for the first completed transaction made by a specific client who discovered, located, or interacted with the Beauty Pro directly through the Primzy Marketplace search, discovery tools, or internal communications features. In alignment with industry standards, Primzy shall be deemed the absolute "Procuring Cause" and "Originating Channel" of the booking if any platform profile view, directory search, or message transaction preceded the appointment checkout.

• Beauty Pro Direct Link Exemption (0% Commission): Primzy will waive its 15% platform commission fee on the first booking if the client books directly through the unique custom link provided to the Beauty Pro by Primzy for sharing on social media or personal channels. This 0% commission rate applies strictly to clients originally sourced and driven to the Platform entirely by the Beauty Pro’s own promotional efforts.

• Subsequent Bookings: For all subsequent bookings (defined as any completed transaction occurring chronologically after the verified First Booking transaction) made by that same client with that same Beauty Pro through the Platform, Primzy will waive its platform commission fee, regardless of the initial booking path.

• Tracking & System Protection: Primzy tracks client origins based on platform entry points, cookie data, and initial communication histories. Primzy is not responsible for commission fee deductions resulting from clients creating multiple profiles or booking outside of their established referral track.

Stripe Connect & Payout Lifecycle Disclaimer

Payment processing services for Beauty Pros on the Platform are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (collectively, the "Stripe Services Agreement"). By agreeing to these Terms or continuing to operate as a Beauty Pro on Primzy, you agree to be bound by the Stripe Services Agreement, as the same may be modified by Stripe from time to time.

As a condition of Primzy enabling payment processing services through Stripe, you represent and warrant that all information you provide to us regarding your business identity is complete and accurate, and you explicitly authorize Primzy to communicate such Connected Account Data and associated transaction information to Stripe.

Users explicitly acknowledge and agree that Primzy is not a same-day payout service. Standard financial transactions require a processing and clearance window of three (3) to five (5) business days before funds successfully settle into a Connected Account bank infrastructure. Any revenue metrics, income readouts, or transaction numbers displayed within the user profile dashboard constitute non-binding mathematical estimates of gross pending revenue only; such calculations carry zero guarantee of platform delivery and cannot be formally paid out or transferred until third-party card networks and local banking institutions completely clear, settle, and release the underlying capital.

Users acknowledge and agree that Primzy acts strictly as a "Technical Facilitator" and a "Passive Financial Gateway" connecting operational components, and assumes zero liability for any payment processing disruptions, service limitations, network outages, regulatory audits, or fund freezes executed directly by Stripe. All standard third-party payment processing fees charged by Stripe still apply to every transaction, including marketplace, direct link, first-time, and subsequent bookings.

6. Universal Subscription Pricing and Rate Modification Rights

The provisions in this section apply globally to all commercial user accounts registered on the Platform, including individual independent beauty professionals and multi-seat salon profiles.

General Subscription Billings and Payment Validation

• Base Platform Pricing: Commercial access to the Platform's suite of professional features requires an active, recurring paid subscription tier. The standard baseline Primzy Pro subscription is initialized at a commercial rate of forty US dollars ($40) per month, billed recurringly in advance.

• Payment Source of Truth: Stripe-confirmed payment state serves as the absolute, exclusive source of truth for paid platform entitlement. Customer-provided local receipts, dashboard screen logs, or client-side payment statuses carry zero system authority. Primzy reserves the right to delay, deny, or completely deactivate professional account features if underlying payment subscription processing is incomplete, failed, unauthorized, or structurally inconsistent with account ownership records.

Global Reservation of Pricing Modification Rights

• Absolute Rate Elasticity Rights: Primzy explicitly reserves the absolute right, in its sole commercial and operational discretion, to modify, adjust, raise, or increase the recurring baseline subscription fees, package tiers, and any associated add-on service rates at any time for all users. Any such structural pricing changes will not apply retroactively to already paid subscription cycles.

• Universal Pricing Adjustment Notice Window: In the event of any recurring subscription price increase affecting standard professional accounts or salon profiles, Primzy will deliver an explicit digital notification to the registered user's account dashboard or via their registered email address a minimum of thirty (30) days prior to processing the newly adjusted recurring charge.

• Implied Consent via Continued Usage: Continued utilization of the Platform's professional software and scheduling features following the conclusion of the mandatory 30-day notice window constitutes absolute, binding contractual acceptance of the updated pricing metrics. If a standard professional or salon account owner does not agree to the adjusted fee structure, their sole and exclusive recourse is to cancel their platform subscription via their billing dashboard or close their account prior to the formal expiration of the 30-day notice window.

7. Salon Multi-Seat Subscription Architectures and Billing Addenda

The provisions in this section govern the activation, seat allocation, scaling, and specific commercial mechanics of Salon Mode, operating as an administrative extension of the base terms established in Section 6.

Multi-Seat Configuration Rules

• Subscription Scope: Salon Mode remains explicitly tied to a mandatory, active base subscription. The base fee exclusively covers the single salon owner administrative account profile. Each additional salon employee seat scales the configuration at an initial recurring rate of five US dollars ($5) per month per seat. Employee seats are billed monthly in advance on a prepaid basis. Automated renewal charges are computed according to the confirmed paid seat quantity logged for the upcoming billing cycle.

• Active Enforcement Constraints: Paid seat entitlements apply solely to active salon employees. The salon owner administrative account does not consume a paid employee seat. A salon may freely operate with zero paid employee seats as an owner-only salon configuration. One active, non-archived salon employee account consumes exactly one paid seat. Inactive or archived employee records do not consume capacity. Primzy enforces active employee limits based strictly on the number of paid seats, and the system will actively prevent the creation, restoration, or reactivation of employee profiles when the active employee count reaches the paid seat cap.

Capacity Adjustments, Cycles, and Cancellations

• Immediate Upgrade Requirements: Seat expansion requests initiated during an active billing window trigger an immediate prorated charge for the remaining duration of that billing period. Additional seat capacity does not unlock within the application until the required transaction successfully processes. If an upgrade payment fails, the system seat configuration reverts to the previously confirmed paid limit.

• Deferred Downgrade Parameters: Capacity downgrades are scheduled to take effect at the next structural billing period renewal date and do not lower capacity immediately. Mid-cycle downgrades do not generate refunds, platform credits, or partial-month reimbursements under any circumstances. If, at the time a downgrade is scheduled to clear, the salon profile maintains more active employee records than the newly requested lower seat count, Primzy may override the downgrade, maintain the higher paid seat tier, and continue processing renewal charges at that higher count until the salon structure matches compliant capacity. Archiving or deactivating profiles frees capacity for future localized replacement use but generates zero monetary credit for the active billing cycle.

Feature Enablement, Grant Forfeitures, and Plan Restrictions

• Salon Mode Toggles: Enabling salon mode terminates any active free trial cycles immediately. During an account's explicitly stated first free month, Primzy will not charge the base subscription fee mid-month when salon mode is initialized, but any employee seats activated during that promotional phase are charged on a prorated basis immediately. Disabling salon mode does not take effect immediately; confirming a disable request logs salon mode and multi-seat capacity to terminate at the next formal renewal date. Salon-related features remain active through the prepaid period, and when the scheduled disable cycle executes, the system automatically deactivates salon mode, reduces paid employee seats to zero, and marks all active salon employees as inactive.

• Eligibility and Grant Forfeiture: Salon mode is strictly limited to monthly billing frequencies. Users active on yearly plans are ineligible to enter salon mode through self-service dashboards and must coordinate with support for manual account transitions. Student accounts are barred from activating salon mode features. Lifetime-grant accounts or Founding Grant recipients that explicitly activate salon mode permanently and completely forfeit their promotional free for life status, and the account is shifted irreversibly to standard commercial monthly subscription billing plus seat metrics. This grant forfeiture is immediate and permanent upon checkout confirmation.

Salon Management Tools; No Employer-of-Record or Payroll Liability

Salon Mode provides software tools for salon owners, including staff time clock, labor scheduling, tip management, employee permission controls, and certificate-of-insurance (COI) tracking (collectively, "Salon Management Tools"). The Salon Management Tools are administrative software only. Primzy is not the employer, joint employer, staffing agency, payroll processor, or benefits administrator of any salon employee, contractor, or booth renter, and does not determine any individual’s worker classification, wage rate, schedule, or tip allocation.

The salon owner administrative account holder is solely responsible for correctly classifying workers, complying with federal, state, and local wage-and-hour, overtime, meal-and-rest-break, tip-pooling, and payroll tax laws, and for the accuracy of any hours, tips, or COI records entered into or generated by the Salon Management Tools. Primzy does not verify the accuracy, completeness, or currency of any COI, license, or time-and-attendance record uploaded to or produced by the Platform, and is not liable for any payroll error, wage claim, labor law violation, or COI lapse arising from a salon owner’s use of, or reliance on, the Salon Management Tools.

8. Founding Grant Initiative

For selected Beauty Pros participating in the Primzy "Founding Grant" initiative, the following specific promotional subscription structures and rules apply:

• Free for Life Status: The first 100 eligible Beauty Pros accepted into the Founding Grant program will receive a waiver on Primzy’s standard recurring platform subscription fees for the lifetime of their account, subject to the activation and account maintenance conditions below. All standard booking commissions (detailed in Section 5) and payment processing fees still apply.

• Onboarding & Activation Window: To successfully claim and retain the Founding Grant status, an accepted Beauty Pro must fully complete their account setup—which is explicitly defined as the complete registration and integration of their connected Stripe account and publishing at least one active, bookable service on their profile—and begin actively utilizing the Platform within ninety (90) days of their initial acceptance date. Failure to fully complete setup or generate platform activity within this 3-month window will result in the immediate and automatic forfeiture of the grant, and Primzy reserves the right to remove or deactivate the incomplete profile.

• Account Maintenance & Inactivity: To retain this "free for life" benefit after the initial onboarding phase, the Beauty Pro must maintain an active account in good standing. If a Beauty Pro fails to log into their Primzy account for a continuous period of twelve (12) consecutive months, the account will be deemed inactive, and the unique Founding Grant status will be permanently forfeited. Primzy will make a reasonable effort to notify the Beauty Pro via their registered email address thirty (30) days prior to revoking the grant due to inactivity.

• Initial Cost Range Notice for Post-Promotion Conversion: In compliance with multi-state auto-renewal and free-to-pay conversion laws, you acknowledge that if your promotional Founding Grant status is forfeited or revoked due to inactivity, setting up unregistered staff, or violating fee circumvention policies, your account will immediately convert to Primzy's standard commercial subscription rates. Standard platform rates range between $29 and $99 per month, depending on selected tier features, and will be disclosed transparently prior to processing your first recurring charge.

9. Cancellations, No-Shows & Refunds

Platform users acknowledge that bookings are fundamentally bounded by the standardized parameters outlined in Part 3 of this document suite. Primzy may issue refunds, credits, or adjustments at its sole discretion.

10. Disputes

Primzy is not responsible for disputes between users. However, Primzy reserves the right (but not the obligation) to review disputes, issue refunds or credits, or take action on accounts at its sole discretion.

11. Chargebacks & Fraud Protection

To protect the Platform and its users, Primzy may investigate transactions for fraud or abuse, delay or withhold payouts, or reverse transactions where permitted.

Chargeback Liability & Ultimate Merchant Risk Shift

In direct alignment with standard payment infrastructure architectures, Beauty Pros serve as the legal "Merchant of Record" for the treatments and physical services rendered. Consequently, Beauty Pros acknowledge and agree that they bear the absolute, non-transferable financial responsibility for any chargebacks, bank reversals, credit card network inquiries, or payment disputes initiated by their clients. Primzy reserves the right to immediately debit the Beauty Pro’s connected Stripe account, or withhold future platform payouts, to recover the full amount of any disputed funds plus any associated fees, fines, or chargeback processing costs incurred by the payment processor or card networks. Users explicitly agree not to initiate fraudulent chargebacks.

12. Off-Platform Transactions & Disintermediation Prohibited

Users agree to complete all bookings through the Platform and explicitly agree not to solicit or accept off-platform payments or otherwise bypass Primzy's fee structures.

Link Abuse & Airtight Fee Circumvention Penalties

The direct booking link provided by Primzy is intended exclusively for routing independent clients sourced directly by the Beauty Pro. If a client discovers, sources, or contacts a Beauty Pro through the Primzy Marketplace or Primzy Messaging feature, that client is classified as a Primzy-Generated Client.

It is a material violation of these Terms for a Beauty Pro to intentionally direct a Primzy-Generated Client to use their personal direct link, or to coordinate via platform messaging to bypass the marketplace commission. Link abuse and fee circumvention are explicitly defined to include pasting, transmitting, or directing a client to a personal direct link or alternative payment portal within the Primzy internal messaging interface after that client has initiated contact via the marketplace.

If Primzy determines, in its sole discretion, that a Beauty Pro has engaged in platform disintermediation or circumvented marketplace fees, Primzy reserves the right to execute the following administrative remedies:

1. Retroactively charge the Beauty Pro's connected Stripe account for the full 15% marketplace commission fee due.

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1. Terminate or suspend the user account indefinitely.

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1. For Founding Grant Recipients (Liquidated Damages Anchor): Immediately and permanently revoke the Beauty Pro's "Free for Life" status, converting the account to standard commercial platform subscription rates as detailed in Section 8.

Remedies 1 and 2 above apply to every account regardless of subscription tier and constitute Primzy's full enforcement response for accounts that are not Founding Grant recipients. Remedy 3 applies only to a Founding Grant recipient, since only that status is capable of being revoked.

13. Professional Responsibilities

Beauty Pros are solely responsible for licenses, certifications, compliance with laws, service quality, and client interactions. Primzy may remove any professional at its discretion.

Professional Liability Insurance Requirement

Beauty Pros represent, warrant, and agree that they shall maintain appropriate, active professional liability insurance, general business liability insurance, and any other industry-mandated policies necessary to safely cover their beauty practices, treatments, and services within their state of operation. Primzy is not a broker, provider, or insurer of commercial coverage. The professional assumes all financial and operational liability for physical, cosmetic, or chemical injuries resulting from services performed.

Right to Refuse Service

Beauty Pros retain the absolute right to refuse service to any client who exhibits unsafe, unhygienic, abusive, or inappropriate behavior, or if a service is deemed clinically contraindicated for the client's safety. Primzy will respect the safety and operational discretion of the professional in their physical workspace.

No-Poaching & B2B Solicitation Protection

Users are strictly prohibited from utilizing the Platform, marketplace directories, or internal messaging tools to solicit, recruit, or poach employees, independent contractors, or booth renters from other businesses or salons listed on Primzy. Violations of this provision will result in immediate and permanent account suspension.

This provision applies to the extent enforceable under the law of your state of residence and is not intended to restrict any right you may have under applicable state law to solicit or accept employment.

14. Client Responsibilities

Clients acknowledge that services are provided by independent professionals and that Primzy is not liable for service outcomes. Clients assume all risks associated with services, including injury, adverse or allergic reactions, dissatisfaction, disputes, or misrepresentation by professionals.

15. Group & Event Bookings

For group bookings (including bridal or events), the booking client is responsible for all participants. Primzy is not liable for services provided to non-registered individuals, and coordination or timing delays are strictly between the client and the professional.

16. National Marketplace Tax Compliance & Sourcing Rules

Primzy coordinates billing capabilities using third-party automated modules such as Stripe Tax.

Multi-State Marketplace Facilitator Provisions

In compliance with applicable state marketplace facilitator and tax sourcing regulations throughout the United States, where explicit platform transactions trigger state or local sales tax, gross receipts tax, or discretionary local shortages on taxable retail sales of tangible property or qualified goods, Primzy handles the automatic calculation based on destination-based sourcing parameters (the physical location where the client receives the item or service).

Professional beauty treatments and personal services may be subject to varying tax or gross receipt structures depending on the specific state and municipality of execution. Beauty Pros remain legally responsible for establishing their personal independent business tax status and filing accurate commercial returns for revenue generated outside of automated system calculations. Primzy explicitly disclaims tax accuracy guarantees, and providers agree to indemnify Primzy for any independent localized business tax assessments.

17. Prohibited Conduct, Restricted Services & Database Security

You may not violate laws, submit false information, harass others, or interfere with Platform functionality or security.

Restricted & Prohibited Services Registry

Users explicitly agree not to utilize the Platform's scheduling, communication, or payment tools to offer, promote, or accept payment for any restricted activities, including but not limited to: unprescribed medical procedures, restricted pharmaceuticals or controlled compounds (e.g., unauthorized medspa chemical sourcing), adult entertainment, escort services, or any illicit transaction designed to circumvent standard financial monitoring networks.

Prohibition of Inappropriate Content & Graphic Media

Users are strictly prohibited from uploading, publishing, sending, or transmitting any inappropriate, profane, sexually explicit, obscene, racially offensive, defamatory, graphic, or unsafe media, text, or imagery anywhere on the Platform, including within user profiles, service descriptions, portfolio galleries, reviews, and messaging interfaces. Primzy reserves the right to delete any non-compliant media instantly and terminate offending accounts without warning.

Anti-Scraping and Defend Trade Secrets Act (DTSA) Protections

The structured directory layout, provider profile matrix, scheduling logs, pricing indexes, and compiled user contact records contained within the Platform database constitute the highly valuable proprietary trade secrets of Primzy. Under the federal Defend Trade Secrets Act (DTSA), 18 U.S.C. Section 1836 et seq., and state trade secret frameworks, users, personnel, or external third-parties are strictly prohibited from using, executing, or deploying any automated or manual systems—including data scrapers, bots, crawlers, spiders, offline readers, or AI training data harvesters—to copy, index, aggregate, mine, or misappropriate any data from the Platform database. Any unauthorized harvesting of our system data for commercial benchmarking, competing directory development, software derivation, or trade secret conversion is strictly prohibited and will be prosecuted to the maximum extent of the law.

18. Content & Intellectual Property

Marketing & Image Rights

By submitting, uploading, or posting content—including portfolio images, photographs, and profile descriptions—to the Platform, you grant Primzy a non-exclusive, royalty-free, worldwide, perpetual, and irrevocable license to use, host, store, reproduce, modify, publish, and display such content. This includes, without limitation, the right to feature your promotional images and portfolio work in Primzy's digital and print marketing materials, email campaigns, social media, and advertisements to promote the Platform and your services. This marketing license shall survive any termination or deactivation of your user account.

Trademark & Brand Protection

"Primzy," the Primzy logo, "Booked Out Beauty Lab," the Professional Freedom Grant name, and other Primzy names, logos, and marks are trademarks of Primzy. No user may use Primzy’s trademarks, trade dress, or branding—including in advertising, domain names, social media handles, or search engine keyword bidding—without Primzy’s prior written consent. All other trademarks appearing on the Platform belong to their respective owners.

Feedback License

If you submit ideas, suggestions, feature requests, or other feedback about the Platform, you grant Primzy a perpetual, irrevocable, worldwide, royalty-free license to use, develop, and commercialize that feedback for any purpose without compensation, attribution, or obligation to you.

Work-Made-For-Hire Intellectual Property Alignment

To the extent that Primzy, its agents, contractors, or authorized personnel edit, crop, optimize, format, or structurally arrange display portfolio images uploaded by users for marketplace optimization, users acknowledge that such system formatting or promotional compilation constitutes a "Work Made For Hire" under the U.S. Copyright Act, 17 U.S.C. Section 201. All copyright over the curated display architectures, formatted media assets, and system compilations vests exclusively in Primzy, LLC.

Generative AI Content and Image Prohibitions

To ensure consumer protection, prevent unfair and deceptive trade practices, and preserve data authenticity, the use of artificial intelligence (AI) tools, generative text-to-image software, or AI filters to generate or alter portfolio, result, or service photos is strictly and entirely prohibited.

All uploaded media displayed on a Beauty Pro's profile page as visual representations of physical beauty services or cosmetic outcomes must depict original, unaltered photographic proof of actual, real-world work executed directly by the registered provider. While generative AI text assistance is permissible for drafting text descriptions, users assume complete liability for any localized copyright claims, trademark dilution, or trade practice violations resulting from AI-assisted data uploaded to the Platform.

Video Content Licensing & Anti-Resale Restrictions

Beauty Pros may offer live and recorded video classes, tutorials, technique demonstrations, and personalized service or consultation recordings for purchase and download through the Platform ("Downloadable Video Content"). Primzy deducts a flat twenty percent (20%) platform commission from each Downloadable Video Content sale, snapshotted at the rate in effect on the date of purchase; a later change to the commission rate will not retroactively apply to a completed sale. Recordings generated from a live class automatically expire ninety (90) days after creation, are removed from sale and viewing at that time, and are not eligible for a refund, credit, or extension based on expiration. A purchasing client may download their purchased file at any time before it expires. Clients who purchase Downloadable Video Content receive a limited, non-exclusive, non-transferable license to view and use that content for their own personal, non-commercial purposes only.

Clients are strictly prohibited from reproducing, redistributing, reselling, sublicensing, publicly performing, or otherwise commercially exploiting any Downloadable Video Content, in whole or in part, without the express written consent of the Beauty Pro who created it. This prohibition applies regardless of whether the content is modified, repackaged, or shared for free or for payment, and extends to distribution through third-party platforms, marketplaces, social media, or file-sharing services.

Beauty Pros retain all underlying intellectual property rights in their Downloadable Video Content. Primzy is not a party to the license between a Beauty Pro and a client and disclaims all liability for a client’s unauthorized use of such content, but reserves the right to suspend or terminate any account found reselling or redistributing Downloadable Video Content, and to cooperate with a Beauty Pro seeking to enforce their rights against a violating user.

Copyright Complaints & DMCA Safe Harbor

Primzy respects the intellectual property rights of others and responds to notices of alleged copyright infringement under the Digital Millennium Copyright Act (DMCA), 17 U.S.C. § 512. If you believe content on the Platform infringes your copyright, send a written notice meeting the DMCA’s requirements to Primzy’s designated copyright agent at support@primzybeauty.com, with the subject line "DMCA Notice." Primzy will remove or disable access to material that appears to infringe upon receipt of a compliant notice, and will forward the notice to the user who posted the material, who may submit a counter-notice as provided under the DMCA. Primzy will terminate, in appropriate circumstances, the accounts of users determined to be repeat infringers.

User-Generated Reviews & Ratings

The Platform allows clients to post reviews and ratings of Beauty Pros. Primzy acts as a passive host for this content and is not legally responsible or liable for the opinions, accuracy, or defamatory nature of user-generated reviews. Primzy reserves the right, but has no obligation, to remove content that violates our community guidelines.

Community Forums & User-Generated Discussions

The Platform hosts community forums and discussion spaces where Beauty Pros can share advice, ask questions, and discuss their businesses. Forum posts reflect the opinions of the individual users who wrote them and not the views of Primzy. Primzy does not review, verify, or endorse forum content before it is posted and is not responsible for the accuracy, legality, or safety of any advice, claim, or recommendation shared in a forum, including any business, financial, medical, or licensing-related discussion.

Users are solely responsible for the content they post and agree not to post anything defamatory, harassing, or in violation of these Terms. Primzy reserves the right, but has no obligation, to monitor, edit, or remove forum content, and to suspend or terminate posting privileges, at its sole discretion.

19. Platform Availability

The Platform is provided on an "as is" and "as available" basis. Primzy does not guarantee uninterrupted or error-free operation.

Modification, Suspension & Discontinuation of Features

Primzy is under active development and regularly adds, changes, and retires Platform features, including CRM tools, Salon Management Tools, video classes, memberships and packages, and mobile features. Primzy reserves the right, in its sole discretion, to modify, limit, suspend, or discontinue any feature, tool, or integration at any time, with or without notice, and is not liable for any resulting loss of access, functionality, or data.

Primzy may designate certain features as beta, preview, early access, or similar. Beta features are provided "as is" without warranty of any kind, may be unstable, incomplete, or changed or removed at any time, and are used at the Beauty Pro’s own risk.

Account Suspension & Termination

Primzy may suspend or terminate any account, or restrict access to any feature, at any time, with or without cause or notice, including for a violation of these Terms, suspected fraud or abuse, non-payment, legal or regulatory risk, or extended inactivity. A user may also close their own account at any time by contacting support@primzybeauty.com.

Upon termination, a user’s right to access the Platform ends immediately. Provisions of these Terms that by their nature should survive termination—including Sections 18 (Content & Intellectual Property), 20 through 23 (warranty disclaimers, limitation of liability, indemnification, and dispute resolution), and Section 31 (Passive Conduit Immunity)—remain in effect. Termination does not entitle a user to a refund of fees already paid except as expressly stated elsewhere in these Terms.

20. DISCLAIMER OF WARRANTIES

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PLATFORM, CONTENT, AND ALL SERVICES DISCOVERED OR BOOKED THEREON ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. PRIMZY EXPLICITLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. PRIMZY DOES NOT WARRANT THAT THE PLATFORM WILL OPERATE UNINTERRUPTED, SECURELY, OR FREE OF ERRORS, VIRUSES, OR DATA LOSS, OR THAT ANY LISTINGS OR COMMUNICATIONS REFLECTED ON THE PLATFORM WILL BE COMPLETELY ACCURATE OR RELIABLE.

21. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PRIMZY, LLC, ITS AFFILIATES, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS INTERRUPTION, OR COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS, THE USE OF THE PLATFORM, OR ANY INJURIES, ALLERGIC REACTIONS, OR DAMAGE TO PROPERTY RESULTING FROM SERVICES DELIVERED BY INDEPENDENT BEAUTY PROFESSIONALS, EVEN IF PRIMZY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

PRIMZY’S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING UNDER THESE TERMS OR OUT OF PLATFORM OPERATIONS SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO PRIMZY IN THE SIX (6) MONTHS PRECEDING THE INCIDENT GIVING RISE TO LIABILITY, OR ONE HUNDRED US DOLLARS ($100), WHICHEVER IS GREATER.

State-Specific Consumer Rights Notice

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IF YOU ARE A RESIDENT OF A STATE WITH SPECIFIC CONSUMER CONTRACT PROTECTION ACTS (INCLUDING NEW JERSEY), THIS SECTION IS INTENDED TO BE AS BROAD AND INCLUSIVE AS PERMITTED BY THE LAWS OF YOUR STATE OF RESIDENCE. IF ANY PORTION OF THIS SECTION IS HELD INVALID UNDER THE LAWS OF YOUR STATE, THE INVALIDITY OF SUCH PORTION SHALL NOT AFFECT THE VALIDITY OF THE REMAINING PORTIONS OF THIS SECTION.

NOTHING IN SECTIONS 20 OR 21 IS INTENDED TO, OR SHALL, LIMIT PRIMZY’S LIABILITY FOR GROSS NEGLIGENCE, WILLFUL MISCONDUCT, FRAUD, OR ANY OTHER LIABILITY THAT CANNOT BE LIMITED OR EXCLUDED UNDER THE LAWS OF YOUR STATE OF RESIDENCE. IF A COURT OR ARBITRATOR FINDS ANY LIABILITY CAP OR EXCLUSION IN SECTIONS 20 OR 21 UNENFORCEABLE AS WRITTEN UNDER APPLICABLE STATE LAW, THAT CAP OR EXCLUSION SHALL BE ENFORCED TO THE MAXIMUM EXTENT PERMITTED BY THAT STATE’S LAW RATHER THAN VOIDED IN ITS ENTIRETY.

22. Indemnification

You agree to defend, indemnify, and hold Primzy, its officers, employees, and agents harmless from any claim, demand, loss, liability, or expense (including reasonable attorneys’ fees) arising from or relating to: (a) your use of the Platform or your interactions with other users; (b) your violation of these Terms, including the Video Content Licensing & Anti-Resale Restrictions in Section 18; (c) content you upload, post, or make available through the Platform, including any claim that such content infringes a third party’s intellectual property or other rights; and (d) if you are a salon owner or administrative account holder, any claim by a worker, government agency, or third party relating to worker classification, wages, tips, or labor law compliance arising from your use of the Salon Management Tools described in Section 7. Primzy reserves the right, at your expense, to assume exclusive defense and control of any matter otherwise subject to indemnification by you, and you agree to cooperate with that defense.

23. Dispute Resolution: Binding Arbitration & Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

Federal Arbitration Act Enforcement

Any dispute, claim, or controversy arising out of or relating to these Terms, or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by binding arbitration. This arbitration agreement is governed by the Federal Arbitration Act (FAA), 9 U.S.C. Section 1 et seq., to the exclusion of any conflicting state legal frameworks. The arbitration shall be administered by JAMS or the American Arbitration Association (AAA) in accordance with their streamlined commercial arbitration rules.

Notwithstanding the foregoing, and as required by the federal Ending Forced Arbitration of Sexual Assault and Sexual Harassment Act of 2021, no provision of this Section requires arbitration of a case that relates to a sexual assault dispute or a sexual harassment dispute, and any such claim may instead be filed in a court of competent jurisdiction at the claimant’s election. Either party may also bring an individual, non-class claim in small claims court in lieu of arbitration if the claim qualifies for that court’s jurisdiction. TO THE EXTENT ANY DISPUTE IS NOT SUBJECT TO ARBITRATION UNDER THIS SECTION, YOU AND PRIMZY EACH KNOWINGLY AND VOLUNTARILY WAIVE ANY RIGHT TO A JURY TRIAL IN CONNECTION WITH SUCH DISPUTE, TO THE FULLEST EXTENT PERMITTED BY LAW.

Right to Opt Out of Arbitration

A new user may opt out of this arbitration agreement by sending written notice to support@primzybeauty.com within thirty (30) days of first accepting these Terms, identifying their account and stating their intent to opt out of arbitration. If a user timely opts out, neither that user nor Primzy is required to arbitrate disputes with each other, and the venue and governing law provisions in Section 30 will apply instead. Opting out of arbitration does not affect any other provision of these Terms.

Contractual Statute of Limitations (Limitation of Action)

YOU AND PRIMZY AGREE THAT ANY CAUSE OF ACTION, CLAIM, OR DISPUTE ARISING OUT of OR RELATING TO THE PLATFORM OR THESE TERMS MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES. OTHERWISE, SUCH CAUSE OF ACTION IS PERMANENTLY BARRED, CONTRACTUALLY OVERRIDING ANY LONGER STATE STATUTE OF LIMITATIONS FRAMEWORKS.

This one-year contractual limitations period applies only to the extent enforceable under the law of your state of residence; where a state does not permit shortening the applicable statute of limitations by contract, the statutory limitations period under that state’s law will govern instead.

Class Action Waiver

YOU AND PRIMZY AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims or otherwise preside over any form of a representative or class proceeding. Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.

24. Subscription Tiers & National Automatic Renewal Transparency

For any tiers of service on the Platform requiring a recurring monthly or annual subscription fee (excluding waived accounts under active promotions), billing operates on an automatic renewal schedule.

Cancellation Method Clarity (FTC ROSCA & Multi-State Compliance)

In complete alignment with the federal Restore Online Shoppers’ Confidence Act (ROSCA), the California Automatic Renewal Law (ARL), New York General Business Law Section 527-a, and corresponding state subscription codes, users may cancel recurring platform subscriptions at any time without fee, penalty, or structural friction.

Subscriptions can be deactivated directly via the user account profile settings or dashboard by choosing the billing management panel—utilizing the exact same clear, online medium used to initiate the subscription. The cancellation architecture allows users to cancel at will and directly, bypassing any presented retention incentives or benefit explanations immediately via a direct, proximate "click-to-cancel" mechanism. For users participating in the Founding Grant Initiative (Section 8), executing a subscription cancellation via the profile dashboard configuration serves as an immediate and permanent forfeiture of their specialized promotional "Free for Life" status. For all paid annual cycles, Primzy will deliver an explicit renewal reminder notification via email between fifteen (15) and forty-five (45) days prior to processing the automated renewal charge. Cancellation will apply immediately to prevent the next recurring billing cycle from processing.

25. Changes to Terms & Platform Modifications

Primzy reserves the right, in its sole discretion, to update, alter, or modify these Terms at any time to reflect operational, commercial, technical, or regulatory adjustments.

Notice of Material Modification

When terms are updated, Primzy will alert users by revising the "Last Updated" date at the top of the contract and delivering a system notification to your registered email or account dashboard interface. Your continued access to or operational use of the Platform for a period of thirty (30) days following the posting of updated Terms constitutes absolute, binding legal acceptance of the revised framework. If you do not accept the modifications, your sole and exclusive recourse is to discontinue use and close your account prior to the expiration of the 30-day window.

26. SMS Communications & TCPA Compliance

Primzy may send transactional or administrative SMS notifications via third-party vendors such as Twilio related to bookings, reminders, and account updates. Message frequency varies. Standard carrier rates apply, and you may opt out at any time.

Mobile Phone Number Reassignment Indemnity

To comply with the Telephone Consumer Protection Act (TCPA) and related communication laws, users must maintain current contact info. Users agree to immediately notify Primzy and update their account profile if they change, surrender, or deactivate their registered mobile phone number. You agree to indemnify, defend, and hold Primzy completely harmless from any third-party claims, statutory fines, or class-action lawsuits resulting from your failure to update your mobile number, including claims related to automated text notifications sent to an individual who subsequently inherits your reassigned phone number.

27. Contractual Mechanics: Severability, Survival & Waiver Limits

This section governs the formal endurance, legal interpretation, and structural integration of this contract.

• Severability: If any provision or individual clause of these Terms is found by an arbitrator or court of competent jurisdiction to be completely invalid, illegal, or unenforceable under state or federal laws, such invalidity shall not shake or void the enforceability of the remaining portions of these Terms. The remaining provisions will continue in complete force and effect as if the invalid line had been clipped cleanly out of the framework.

• Non-Waiver Protections: No delay, leniency, omission, or partial exercise by Primzy in enforcing any right, power, or operational remedy under these Terms shall constitute a waiver of that or any other right. A pass or a delay in pursuing an account violation does not strip Primzy of its legal right to strictly enforce that exact parameter or rule against that user or any other user in future instances.

• Neutral Joint Interpretation (Contra Proferentem Exclusion): These Terms shall be interpreted fairly and neutrally according to their explicit written syntax, and completely independent of any common law presumptions assigning ambiguity against the party responsible for drafting the contract text. Both parties acknowledge they had an equal opportunity to review this framework prior to check-box verification.

• Strict Construction of Headings: The section numbers, titles, and structural bold headings used throughout these Terms are inserted strictly for organizational scannability and convenience. They carry no independent legal weight and cannot be utilized by any party, attorney, or court to limit, alter, or interpret the substantive meaning of the paragraphs beneath them.

• Survival of Key Provisions: All provisions of these Terms which by their inherent nature are designed to outlast the closure of an account or the deletion of the app shall fully survive the formal termination or expiration of these Terms. This includes, without limitation, Section 5 (Payments & Payouts), Section 6 (Universal Rate Scaling Rights), Section 11 (Chargebacks), Section 16 (Tax Sourcing), Section 18 (Marketing portfolio licenses), Sections 20 and 21 (Warranties & Liability caps), Section 22 (Indemnification rules), Section 23 (Arbitration & Class waivers), and Section 29 (Governing Law & Venue).

• Assignment: Primzy may assign, transfer, or delegate these Terms and any related rights or obligations, in whole or in part, without notice or consent, in connection with a merger, acquisition, reorganization, or sale of assets. A Beauty Pro or client may not assign or transfer these Terms, or any rights or obligations under them, without Primzy’s prior written consent.

No Third-Party Beneficiaries

These Terms are for the benefit of Primzy and the user only. They do not create any rights or remedies for any other person, including a client of a Beauty Pro, a Beauty Pro’s employee, or any other third party, except as expressly stated otherwise.

Notices

Primzy may provide any notice required under these Terms by email to the address on your account, or by posting on the Platform. A formal legal notice to Primzy must be sent in writing to support@primzybeauty.com, or by mail to Primzy’s registered agent address on file with the Florida Division of Corporations. Notice is deemed given when sent by email or when actually received if sent by mail.

28. Entire Agreement & Integration Anchor

These Terms, alongside the explicitly linked Primzy Privacy Policy, Cancellation Policy, and any specialized registration addenda completed during account initialization, constitute the complete, absolute, and total integrated agreement between the user and Primzy, LLC regarding your utilization of the Platform. This document completely supersedes, voids, and replaces any prior or simultaneous oral discussions, email correspondences, platform presentations, promotional pitch descriptions, or verbal commitments executed by either party. No external marketing materials or unlinked support conversations shall possess the legal capacity to modify, expand, or limit the explicit parameters written within this contract.

29. Force Majeure

Primzy is not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, pandemics or public health emergencies, war, terrorism, civil unrest, government actions, labor disputes, cyberattacks or denial-of-service attacks, internet or telecommunications failures, or an outage or failure of a third-party service Primzy depends on (including payment processing, cloud hosting, SMS, or video infrastructure providers). This Section does not excuse a user’s obligation to pay amounts already due and owing under these Terms.

30. Governing Law & Jurisdiction

Except as explicitly preempted by the Federal Arbitration Act (FAA) in Section 23, these Terms and any disputes arising directly from platform usage shall be governed by, interpreted, and construed in accordance with the laws of the State of Florida, without regard to choice of law principles. For any claims deemed non-arbitrable under federal law, users consent to the exclusive personal jurisdiction and venue of the state and federal courts located in Jacksonville, Florida.

31. User Communications, Consultations & Passive Conduit Immunity

Primzy provides messaging configurations and a "Beauty Passport" storage array strictly to facilitate mechanical communication between Clients and Professionals regarding treatments, schedules, consultations, and background profile data. The following terms govern all interactions within these hosted communication channels.

• Absolute Passive Conduit Status: Users explicitly recognize and agree that Primzy serves strictly as a passive, technology-neutral communication host and information repository. Primzy does not monitor, review, cross-verify, vet, edit, or check the medical or technical accuracy of any background details, history logs, chemical sensitivities, or treatment profiles uploaded to or exchanged within these features.

• Waiver of Algorithmic Safety Check Screening: The Platform does not perform automated screening, validation, or cross-referencing analysis on Beauty Passport entries or messages for client health metrics, medication contraindications, product sensitivities, or product allergy risks. The professional retains 100% of the operational duty to manually query, audit, verify, and address client history records prior to applying any chemical, cosmetic, or cosmetic mechanical treatment in the physical environment.

• Professional Consultation Mandate: Professionals are solely responsible for conducting all necessary physical evaluations, allergy skin tests, patch tests, and safety screenings as mandated by their professional state licenses, industry baseline standards, insurance directives, and applicable state or municipal laws.

• Client Disclosure Requirement: Clients assume the absolute burden to transparently and completely disclose all relevant health information, chemical treatment history, allergies, sensitivities, and any other information that may affect the safety or outcome of services to their selected Professional.

• Data Hosting Notice: While Primzy does not actively audit user communications, users acknowledge that messages are stored on platform cloud architecture to preserve booking trails. Primzy retains the right to access stored records strictly for platform troubleshooting, compliance investigations, terms enforcement, or localized dispute assistance.

• Complete Assumption of Risk: Primzy, LLC explicitly disclaims all liability for any physical or cosmetic injury, chemical response, allergic shock, procedural dissatisfaction, or data omission originating from information or lacks thereof within the messaging system or Beauty Passport module. Users acknowledge and accept this risk as a mandatory parameter of platform activation. Primzy is not a covered entity or business associate under the Health Insurance Portability and Accountability Act (HIPAA), the Beauty Passport is not a medical record, and it is not a substitute for consultation with a licensed medical professional. Users should not rely on the Beauty Passport for medical diagnosis, treatment decisions, or emergency health information.

32. Contact

For questions, contact: <u>support@primzybeauty.com</u>

Part 2: Privacy Policy

1. Scope and Information We Collect

This Privacy Policy outlines how Primzy collects, uses, protects, and discloses personal information across all fifty states. By creating an account, you consent to the processing of data as described below.

Types of Personal Information Collected

• Account Identifiers: Real name, business name, mailing addresses, unique email addresses, and phone numbers.

• Financial Data: Credit card numbers, bank routing/account numbers linked through Stripe Connect, and detailed transactional histories.

• Commercial and Service Information: Profile portfolio imagery, price indexes, appointment frequencies, and written message history trails exchanged via internal communications.

• Consumer-Provided Health & Safety Content ("Beauty Passport"): Voluntarily uploaded records containing chemical sensitivity tracking, allergy histories, hair or skin treatment backgrounds, and consultation safety specifications.

• Technical and Location Analytics: IP addresses, mobile device tokens, cookie logs, and system interaction data pulled via background server tracking.

2. How We Process and Use Your Information

Primzy handles data collection strictly to execute marketplace workflows, maintain software stability, and ensure compliance with municipal rules. Data processing includes:

• Marketplace Optimization: Managing discovery searches, facilitating live calendar bookings, routing automated payment drops, and confirming scheduling reminders.

• Customer Support: Resolving client/pro transaction issues and running administrative diagnostics on system infrastructure.

• Marketing Campaigns: Displaying portfolio work across Primzy social accounts, search engines, and programmatic ads, matching the worldwide marketing license granted in Section 18 of the Terms of Service.

• Security Audits: Mitigating off-platform transaction circumvention, catching fraudulent chargebacks, and storing record lookbacks.

3. Data Sharing and Third-Party Networks

Primzy does not sell your private details or lease user logs to external data brokers for marketing purposes. Data transfer is strictly limited to infrastructure components:

• Payment rails via Stripe Connect: Financial identifiers and identification documentation are passed to Stripe to verify merchant profiles, manage connected accounts, and route transactions.

• Communication APIs via Twilio: Phone numbers are securely routed through SMS notification services to issue appointment updates, texts, and cancellation notices.

• Legal Enforcement Mandates: Data profiles are released if required by a formal subpoena, state court order, federal regulatory audit, or to enforce platform anti-circumvention provisions.

4. Multi-State Privacy Rights (California CCPA/CPRA, NY, and Federal Protection)

Primzy applies a single, high protection standard across all fifty states. Where a state has enacted a comprehensive consumer privacy law (including, without limitation, California, Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, Delaware, Iowa, Indiana, Tennessee, Minnesota, Nebraska, New Hampshire, New Jersey, Kentucky, Maryland, and Rhode Island, as such list may change as additional states enact similar laws), Primzy honors the consumer rights described below to the extent required by that state’s law.

Your Consumer Rights

• The Right to Know and Access: You may request a complete digital file of the personal data buckets Primzy holds on your account profile at any time.

• The Right to Correction: You may modify inaccurate identifiers or clean up outdated documentation via your dashboard settings.

• The Right to Erasure (Deletion): You may request the absolute erasure of your data profile. Upon formal account deletion, Primzy will completely wipe your user records, except for transaction ledgers and electronic consent logs, which must be retained for three (3) years to fulfill regulatory lookup duties.

• Non-Discrimination Assurance: Primzy will never restrict marketplace features, alter commission paths, or block access if a user exercises their legal privacy choices.

5. Security Measures and Data Retentions

Primzy maintains commercial-grade tokenization and data encryption protocols to safeguard financial accounts, communication data, and Beauty Passport files. Data is retained for as long as the account profile remains active. If an account is suspended, terminated, or goes inactive for twelve (12) consecutive months, user data is vaulted or destroyed in line with the three-year consent lookup limits stated in Section 4 of the Terms of Service.

Data Breach Notification

If Primzy determines that a security incident has resulted in unauthorized access to your unencrypted personal information in a manner that triggers a notification obligation, Primzy will notify you and take other action as required by the data breach notification law of your state of residence and any other applicable law.

Part 3: Standardized Cancellation & No-Show Policy

1. Core Structure and Timelines

To protect the scheduling integrity of independent professionals and maintain consumer transparency, Primzy implements an automated cancellation policy based on strict hourly thresholds.

• Cancellations made greater than 24 hours prior to appointment start time: The client incurs no fee, and 100% of any pre-paid deposit is refunded to the client's payment card.

• Cancellations made less than 24 hours prior to appointment start time: The client incurs an automated 50% service fee charge, which is processed from their card on file and routed to the provider.

• No-Show (Failure to Attend): The client incurs an automated 100% service fee charge, which is processed from their card on file and routed to the provider.

2. No-Show Threshold Metrics

An appointment is flagged as a "No-Show" if a client fails to arrive within fifteen (15) minutes of the scheduled start time. Once this limit passes, the appointment is automatically cancelled by the system, the client's card on file is charged for the full service balance, and the independent provider is released from their workspace obligation.

3. Independent Provider Absences (Pro No-Shows)

If a Beauty Pro fails to attend a scheduled booking or cancels within the 24-hour window, the client receives an immediate 100% refund of any upfront deposit, the appointment records are flagged for a profile audit, and recurring professional cancellations will prompt a safety review under the Community Guidelines.

4. Chargeback Prohibitions on Cancellations

Clients explicitly acknowledge that the 24-hour cancellation fees and no-show charges are contractual agreements designed to protect independent business operations. Users agree not to initiate a bank chargeback or card dispute for automated fees triggered by late cancellations or missed appointments.

Part 4: Professional Community Guidelines

1. Workspace Safety and Workplace Conduct

The Primzy marketplace is built on professionalism, data integrity, and mutual respect. All users are expected to maintain these baseline workspace standards.

Professional Standards

• Nondiscrimination: Users are strictly prohibited from denying beauty treatments, canceling appointments, or posting harassing content based on race, national origin, religion, age, sexual orientation, gender identity, or disability status.

• Workplace Safety: Beauty Pros must maintain clean, sterile workspaces that meet or exceed all local and state board health regulations. Brandishing weapons, threatening behavior, or illicit substances in the workspace is ground for permanent platform removal.

• Data Transparency & Visual Verification: Providers must upload accurate portfolio images that reflect their own genuine physical work. To ensure consumer clarity and trust, utilizing stock photography, uploading inappropriate, graphic, or profane imagery, or employing generative AI software to fake, synthesize, or filter cosmetic results or treatment service photos is completely forbidden.

2. Platform Protection and Anti-Circumvention

The technology infrastructure provided by Primzy requires clear, honest billing compliance. Platform protection mandates include:

• Fee Circumvention Ban: Moving clients discovered via Primzy off-platform to avoid the 15% marketplace commission fee is a material breach of contract, as detailed in Section 12 of the Terms of Service.

• System Abuse Restrictions: Exploiting direct booking links, setting up multiple dummy accounts to hide poor user reviews, or manipulating calendar entries will prompt immediate account termination.

• Zero Solicitation: Users may not scrape the platform directory or use internal messaging tools to recruit, poach, or solicit staff or booth renters from other businesses listed on Primzy.

• Video Content Resale Ban: Reselling, redistributing, or commercially exploiting a Beauty Pro's Downloadable Video Content without the Beauty Pro's express written consent, as detailed in Section 18 of the Terms of Service, is a material violation of these Terms and may result in immediate account termination.

3. Disciplinary Escalation Framework

Primzy uses a structured review process to address reports of guideline violations, system abuse, or poor service quality. This framework describes Primzy’s general practice and does not limit Primzy’s broader right, described in Section 19 of the Terms of Service, to suspend or deactivate any account immediately, at any tier, for any suspected fraud, suspicious activity, or violation of these Terms, with or without advance warning:

• Step 1: Infraction Reported: System detects or a user flags a guideline violation.

• Step 2: System Account Audit: Internal review of platform transaction history, records, and media logs is initiated.

• Step 3: Tier 1: Formal Warning: Offending profile receives a formal digital notice with a mandatory 7-day window to correct the behavior.

• Step 4: Tier 2: Escalated Restriction: Continued violations trigger a 30-day suspension of marketplace visibility, video class listings, and Salon Mode features, along with a formal compliance review. For a Founding Grant recipient, Tier 2 additionally triggers the permanent loss of the specialized "Free for Life" promotional subscription tier, converting the account to standard commercial pricing. For all other accounts, Tier 2 consists of the 30-day restriction and compliance review described above.

• Step 5: Tier 3: Platform Deactivation: Severe or uncorrected violations result in total profile deletion and a permanent device/Stripe onboarding block.

Fast-Track Escalation for Suspicious, Fraudulent, or Harmful Activity

Primzy retains ultimate, sole administrative discretion to bypass the Tier 1 formal warning phase and execute immediate Tier 2 (Escalated Restriction) or Tier 3 (Platform Deactivation) remedies for any accounts found uploading inappropriate graphic imagery, profane visual media, or utilizing banned generative AI result photography. Fast-track deactivation will also be applied to severe infractions involving harassment, threats, discriminatory conduct, or abuse directed at another user, client, or Primzy staff member; physical workspace harm; card network violation thresholds; trade secret misappropriation; or illicit off-platform disintermediation fraud.

This fast-track authority is illustrative, not exhaustive: Primzy may bypass the tiered warning process and immediately suspend or deactivate any account whenever Primzy, in its sole discretion, believes the account presents a safety risk, involves suspected fraud or dishonesty, or otherwise poses a risk to Primzy, another user, or the integrity of the Platform, whether or not the specific conduct is listed above.

For questions: Please contact support@primzybeauty.com