Privacy Policy

Effective: January 1, 2026 · Last Updated: April 2026

Primzy, Inc. ("Primzy," "we," "our," or "us") operates an online marketplace that connects beauty clients with independent beauty professionals. This Privacy Policy explains what information we collect, how we use it, how it may be shared, and the choices you have regarding your data.

1. Information We Collect

To operate the Primzy marketplace and provide booking services, we collect several types of information.

Account Information

When you create an account, we collect information such as:

  • Name

  • Email address

  • Phone number

  • Login credentials

  • Third-party login identifiers if you sign up using services like Google

Professional Profile Information

Beauty professionals who offer services on Primzy may provide:

  • Business name and description

  • Services offered

  • Pricing and availability

  • Portfolio photos or examples of work

  • Business location or service area

Booking & Transaction Information

When appointments are booked through the platform, we collect information related to the booking, including:

  • Appointment date and time

  • Services requested

  • Booking history

  • Payment confirmation information

Primzy does not store full credit card numbers. Payment processing is handled by our payment processor.

Identity & Tax Information

Professionals receiving payouts may be required to provide:

  • Identity verification information

  • Tax identification information (such as EIN or SSN)

This information is submitted directly to our payment processor and may not be stored by Primzy.

Communications

We collect information from communications made through the platform, including:

  • Messages between clients and professionals

  • Customer support communications

Device & Usage Information

We automatically collect certain technical information, such as:

  • IP address

  • Device type and browser

  • Pages visited and actions taken on the platform

This information helps us maintain platform security and improve the user experience.

2. How We Use Your Information

We use the information we collect to operate and improve the Primzy platform.

Providing the Marketplace

Your information allows us to:

  • Create and manage user accounts

  • Connect clients with beauty professionals

  • Process bookings and payments

  • Provide confirmations, reminders, and receipts

Communications

We may send communications related to your account or bookings, including:

  • Booking confirmations

  • Appointment reminders

  • Payment receipts

  • Important account updates

These communications may be sent via email or SMS.

Marketplace Safety

To protect users and the platform, we may monitor activity and communications to enforce our policies. The platform may restrict attempts to exchange off-platform contact information before a booking is confirmed.

Platform Analytics

We analyze usage data to understand how the platform is used, improve functionality, and provide professionals with insights about their business activity.

3. How We Share Information

We only share personal information when necessary to operate the platform or comply with legal obligations.

Between Clients and Professionals

When a booking occurs, relevant information (such as name, booking details, and contact information) may be shared between the client and the professional providing the service.

Service Providers

We work with trusted service providers that assist with services such as:

  • Payment processing

  • Messaging and notifications

  • Platform analytics

  • Infrastructure and hosting

These providers receive only the information necessary to perform their services.

Legal Requirements

We may disclose information when required to:

  • Comply with legal obligations

  • Respond to lawful requests from authorities

  • Protect the rights and safety of users or the platform

Business Transfers

If Primzy is involved in a merger, acquisition, or sale of assets, user information may be transferred as part of that transaction.

No Sale of Personal Data. Primzy does not sell personal information to third parties.

4. Data Security & Retention

Security

We implement industry-standard security measures designed to protect user information from unauthorized access, alteration, disclosure, or destruction.

Data Retention

We retain information only as long as necessary to:

  • Operate the platform

  • Meet legal obligations

  • Prevent fraud or abuse

Certain financial records may be retained for longer periods to comply with tax and regulatory requirements.

5. Your Rights & Choices

Depending on your location, you may have rights regarding your personal information.

Account Management

You can update or correct your account information through your user dashboard.

Notification Preferences

You may control certain notification settings, including marketing communications.

Data Requests

You may request:

  • Access to your personal data

  • Correction of inaccurate information

  • Deletion of your account

Some information may be retained if required for legal or financial recordkeeping.

To make a request, please contact us using the information listed below.

6. Children's Privacy

Primzy is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

If we become aware that personal information from a minor has been collected, we will take steps to remove it.

7. Policy Updates

We may update this Privacy Policy periodically.

When updates are made, we will revise the "Last Updated" date at the top of the policy.

Continued use of the platform after changes indicates acceptance of the updated policy.

8. User Content

Primzy allows users to communicate with each other and share content such as messages, reviews, photos, and portfolio materials.

Users are solely responsible for the content they submit or transmit through the platform.

Primzy does not endorse or guarantee the accuracy of user-submitted content and is not responsible for communications between clients and professionals.

We reserve the right to review, remove, or restrict content that violates our policies or applicable laws.

9. State Privacy Rights (U.S.)

Residents of certain U.S. states may have additional rights regarding their personal information.

These rights may include the ability to:

  • Request access to personal information we collect

  • Request correction of inaccurate personal data

  • Request deletion of personal data

  • Opt out of certain types of data processing

States with privacy laws that provide these rights include, but are not limited to:

  • California

  • Virginia

  • Colorado

  • Connecticut

  • Utah

Primzy will respond to verified requests in accordance with applicable law, including the California Consumer Privacy Act.

10. Do Not Track Signals

Some web browsers include a "Do Not Track" (DNT) feature that signals websites that a user does not want their online activity tracked.

Because there is currently no consistent industry standard for responding to these signals, Primzy does not respond to Do Not Track browser requests at this time.

11. International Users

Primzy operates from the United States.

If you access the platform from outside the United States, your information may be transferred to, stored, and processed in the United States, where privacy laws may differ from those in your country.

By using the platform, you consent to the transfer and processing of your information in the United States.

12. SMS / Text Messaging

Primzy uses Twilio, a third-party messaging provider, to deliver SMS (text message) notifications. When you opt in to SMS notifications, the following data may be shared with Twilio solely for message delivery:

  • Your mobile phone number

  • Message content (e.g., booking details, reminders)

Consent & Opt-Out

SMS messages are only sent after you provide explicit opt-in consent through your account preferences. You may revoke consent at any time by disabling SMS notifications in your Account Settings (Preferences tab for clients, Settings tab for professionals).

Consent Records

Primzy records and retains proof of your opt-in consent, including the date, consent version, and the channel through which you opted in. These records are kept for compliance and audit purposes.

No Sharing for Marketing

Your phone number and SMS consent are never sold or shared with third parties for their own marketing purposes. Consent to receive SMS messages is not a condition of purchasing any goods or services on Primzy.

Help

For assistance, contact our support team through the Help Center available on the platform. Standard message and data rates may apply.

13. User Communications & Consultation Data

Primzy provides messaging and "Beauty Passport" profile features to facilitate communication between Clients and Professionals regarding services, consultations, and related health or beauty information. The following terms govern the collection, storage, and use of information exchanged through these features.

Message Storage

Users acknowledge that messages, consultation notes, and other information exchanged through the Platform's messaging and profile features are stored on Primzy's servers to facilitate booking, service delivery, and continuity of care between appointments.

Limited Access by Primzy

While Primzy does not actively monitor or review the content of user communications, Primzy reserves the right to access stored communications solely for the purposes of:

  • Providing technical support

  • Enforcing platform safety policies

  • Investigating violations of our Terms of Service

  • Resolving disputes between users

Sensitive Health & Beauty Information

Users should exercise caution when sharing sensitive health, medical, allergy, or chemical treatment history through the Platform. Primzy does not actively collect, aggregate, or sell health-related information exchanged between users. However, such information may be incidentally stored as part of message records.

No Guarantee of Accuracy

Primzy does not monitor, vet, or guarantee the accuracy, completeness, or reliability of any information, medical or health history, recommendations, or advice exchanged between users through these features.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Primzy Privacy Team
Website: https://www.primzybeauty.com
Email: support@primzybeauty.com