Bookings

Canceling or Rescheduling a Booking

Change plans without losing your deposit — as long as you act inside the cancellation window.

1. Open your bookings

   Every upcoming booking has its own Cancel and Reschedule options — no need to contact the pro directly for either.

2. Click the booking

   The whole card is clickable — it opens the booking’s full details.

3. Click “Request Reschedule”

   This only appears on confirmed bookings — a pending booking must be confirmed first.

4. Pick a new date and time, then click Continue

   Only slots that actually fit your service’s duration show as available — pick a date first, then a time.

5. Add a note, then click Confirm Request

   This sends a request — your professional has to approve it before the change is final. You can still cancel for a full deposit refund if the new time doesn’t work out.

6. Or, click “Cancel Booking” instead

   Back on the booking’s details, Cancel Booking sits below the reschedule option.

7. Review the refund, then confirm

   Cancelling more than 24 hours before your appointment refunds the full deposit; inside that window, the pro may keep it. Pick a reason, then click Confirm Cancellation — or Keep Booking to back out.