Handling Video Consultations
Free video consultations clients and guests request from your public profile — confirm, run, and wrap them up.
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Open your dashboard
Video consultations live in your Pro Dashboard, under Videos.
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Open Videos, then Video Consultations
Clicking Videos in the sidebar only opens a submenu — it never navigates by itself. Click Video Consultations in that submenu to see requests grouped as Requested, Upcoming, and Past.
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Click a request to open its details
A new request shows up under Requested — click Details to see the full session.
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Click “Confirm” to accept it
This moves the request into your Upcoming list. You can also cancel it here instead — the requester is notified either way.
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When it’s time, click “Start”
Start only appears once the session is within 15 minutes of its scheduled time — it takes you to a separate video room, the same way Start Class does for a live class.
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Need to back out instead? Click “Cancel”
Cancel is only offered before a confirmed session starts.
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Confirm the cancellation
The requester is notified by email, and by text if they opted in. This cannot be undone.
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Once you’re live, click “End” when you’re done
This only appears while the session is live.
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Confirm — this can’t be undone
The requester is disconnected immediately.