Marketing

Winning Back Inactive Clients

Automatically show a private offer to clients who have gone quiet, so a lapsed client has a reason to rebook.

1. Open your dashboard

   Marketing tools live in your Pro Dashboard alongside your bookings and clients.

2. Open Marketing, then Win-Back Offers

   Click Marketing in the sidebar — it opens a submenu grouped by goal. Win-Back Offers sits under “Keep existing clients,” alongside Loyalty Program and Birthday Deals.

3. Set how long a client has to go quiet

   This card also shows how the offer is performing — how many clients are currently eligible, how many have redeemed it, and how many dismissed it. Set the inactivity window here: how many days without a booking before a client becomes eligible.

4. Write the message they'll see

   This is the client-facing message shown directly in their dashboard when they become eligible — separate from your own private notes about the offer.

5. Set the reward and save

   Choose a percentage discount, a fixed-dollar discount, or a free add-on. Win-back discounts don't stack with your other campaigns — checkout uses this reward instead when a client qualifies.