Bookings

Cancelling a Booking

Cancel a client’s appointment — no deposit is ever charged.

1. Open your dashboard

   Cancelling notifies the client immediately and never charges a deposit — if you just need a new time instead, see Rescheduling a Booking.

2. Go to Calendar

   Calendar is the dashboard’s default tab — your weekly schedule, with every upcoming booking on it.

3. Click the booking you want to cancel

   Click any booking on the grid to open its full details.

4. Click “Cancel Booking”

   The booking’s details open in a dialog, with its action buttons near the bottom. Click the red Cancel Booking button on the right.

5. Confirm the cancellation

   A confirmation opens. Optionally pick a reason and add a note, then click Yes, Cancel Booking — or No, Keep Booking to back out. Once confirmed, the client is notified immediately and no deposit is charged.