Bookings

Issuing a Refund

Refund the deposit, the remaining balance, or the full amount — tips are never refundable.

1. Open your dashboard

   Refunds can only be issued on completed bookings, from the Bookings tab.

2. Open Calendar, then Bookings

   Click Calendar in the sidebar — it opens a submenu. Click Bookings in that submenu; it opens on your Completed bookings by default.

3. Click “Issue Refund”

   This button only appears on completed, paid, non-manual bookings — cash and manual bookings never took a card payment to refund.

4. Choose what to refund

   Pick a reason, then choose the deposit, the remaining balance, or the full amount. Any tip stays with the pro — tips are never refundable.

5. Confirm — this can’t be undone

   Refunds process immediately through Stripe. If issuing this refund would also reverse a payout already sent to you, you’ll need to check a box authorizing that transfer back before Confirm Refund unlocks.